Return & Refund Policy

Waytobride.com strives to provide a platform that facilitates genuine connections and positive experiences for all users. This policy outlines the circumstances under which a user may be eligible for a refund. It's important to understand that due to the nature of our services (facilitating online interactions), refunds are generally not available unless exceptional circumstances exist.

When are Refunds Possible?

We understand that unforeseen situations may arise. Refunds may be considered in the following limited circumstances:

  • Technical Issues: If you experience technical problems with the Waytobride.com platform that significantly hinder your ability to use our services (e.g., inability to access features, send messages), and our support team is unable to resolve the issue within a reasonable timeframe.

  • Verifiable Scam: If you can provide clear and convincing evidence that another user has engaged in fraudulent activity that directly resulted in a financial loss for you (e.g., user requests money upfront and disappears after receiving it).

What is Not Refundable?

Due to the nature of our services, refunds will not be granted for the following:

  • Dissatisfaction with Service: We cannot provide refunds for dissatisfaction with the outcome of your interactions with other users on the platform. Dating and relationship building involve inherent risks and require effort from both parties.

  • Accidental Purchases: Refunds will not be granted for accidental purchases of services or subscriptions. Please review your purchases carefully before confirming.

  • Subscription Cancellations: Refunds will not be granted for unused portions of active subscriptions. You can cancel your subscription at any time to prevent future charges, but no prorated refunds will be issued.

Situations not eligible for a refund include:

  • Poor internet connection from your side.

  • Dissatisfaction with the website's design or functionality

  • Accidental duplicate emails or prematurely closed chats

  • User error in using the service

  • A lady stops your communication or refuses to build your relationship – she might have her own reasons.

  • A profile status is constantly active or pending, or is offline all the time.

  • Waytobride member’s photos or private data have negative comments on other portals which don’t have a license for anti-scam activities.

  • The fact that a woman wears rings is not always the sign that she is married to somebody.

  • A user refuses to answer some questions you ask. Again, there can be different reasons for that.

  • User’s page on any social platform contains photos of friends, family, and relatives as well as personal information.

We understand that navigating online dating can have its challenges. If you have any questions or concerns, please don't hesitate to contact us: support@waytobride.com

How to Request a Refund

If you believe you meet the criteria for a refund as outlined above, you can request a refund by following these steps:

  • Contact Support: Submit a detailed request to our support team through our online form (accessible by clicking "support" on the website) or by emailing support@waytobride.com

  • Provide Evidence: In your request, clearly explain the situation and include any relevant evidence to support your claim. This may include screenshots, emails, or other documentation.

Refund Review Process

Our support team will carefully review your refund request and any evidence provided. We will consider all relevant factors before making a decision. You will receive a notification via email regarding the outcome of your request.

Processing Time

If your refund request is approved, please allow 7 business days for the refund to be processed and reflected in your account.

Dispute Resolution

If you disagree with our refund decision, you have the right to dispute it. Please contact us at support@waytobride.com to initiate the dispute resolution process. We will review your case and provide a final decision within a reasonable timeframe.

Updates to this Policy

We may update this policy periodically to reflect changes in our practices or industry standards. We will post any changes to the policy on our website. We encourage you to review this policy periodically to stay informed.

By using Waytobride.com, you agree to comply with this Return & Refund Policy.

Important Note: Please remember that using Waytobride.com involves interacting with other users. We encourage you to exercise caution and common sense when using our platform. For your safety and security, we recommend never sending money upfront to other users, especially in situations where you have not established a genuine connection.