Complaint Policy & Procedures

Waytobride.com is committed to providing a positive and secure experience for all users on our platform. This policy outlines the process for users to file complaints and how we will handle and resolve them.

What Can You File a Complaint About?

You can file a complaint about any of the following:

  • User behavior: If another user's behavior violates our Terms of Service, such as harassment, bullying, or offensive language.

  • Technical issues: If you encounter technical difficulties using the website or app.

  • Billing issues: If you have questions or concerns about your billing charges.

  • Safety concerns: If you feel unsafe or have any security-related concerns.

  • Other: For any other issue that you believe needs to be addressed.

How to File a Complaint

There are two ways to file a complaint:

  • Online Complaint Form: You can submit a detailed complaint through our online form in support, accessible by clicking on the "support" link on our website.

  • Email: You can send an email to our support team at support@waytobride.com. Please include the following information in your email:

    1. Your username and ID on Waytobride.com

    2. A clear description of your complaint

    3. Any screenshots or relevant documentation supporting your complaint

Complaint Handling Process

We will promptly review all complaints upon receipt. Here's what you can expect:

  • The general complaints will be considered and responded to within 7 days.

  • Investigation: We will investigate the complaint and gather any necessary information.

  • Communication: We will keep you informed of the progress of the investigation and any actions taken.

  • Resolution: We will strive to provide a fair and timely resolution to your complaint. This may involve one or more of the following:

    1. Mediation between you and the other user (if applicable)

    2. Account suspension or termination (if user violates our Terms of Service)

    3. Adjustments to billing charges (if necessary)

    4. Technical support (if a technical issue is identified)

If investigation is pending, the content will be unavailable!

Any illegal or non-consensual content will be removed within 1 day, if it is found to be illegal or non-consensual content!

What We Cannot Do

There may be certain situations where we are unable to address a complaint to your full satisfaction. These may include:

  • Insufficient information: If you do not provide enough details to investigate the complaint.

  • Third-party issues: Issues beyond our control, such as technical difficulties with a user's internet service provider or server.

  • Frivolous complaints: Repeated or unfounded complaints.

  • Confidentiality. We will treat all complaints confidentially, except where disclosure is required by law.

Your Responsibilities

When filing a complaint, you agree to:

  • Provide accurate and truthful information.

  • Be respectful and professional when communicating your complaint

  • Cooperate with our investigation.

  • Updates to this Policy

We may update this policy periodically to reflect changes in our practices or industry standards. We will post any changes to the policy on our website. We encourage you to review this policy periodically to stay informed.

By using Waytobride.com, you agree to comply with this Complaint Policy & Procedures.

Thank you for choosing Waytobride.com!